Frontier Communications - Customer service don't know what they are doing

Posted on Tuesday, November 8th, 2011 at 8:50am CST by c18386d3

Product: Broadband internet

Company: Frontier Communications

Location: P.O. box 6000
Hayden, ID, 83835-2008, US

URL: http://www.frontier.com/nc/

Category: Other

I signed up with Frontier broadband several months ago. I was/am using my own modem. I was billed for a Frontier modem for several months - calling their customer service, email,chat and USPS mail every month. No one could or would fix the problem taking that modem charge off my monthly billing. This went on for several months. Yesterday I talked to someone who did a thorough research znd maybe will solve the problem. We will check the billing next month.


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