Samsung - Samsung appliances

Posted on Monday, November 28th, 2011 at 4:51pm CST by 05b4323e

Product: Electric range

Company: Samsung

Location: US

Category: Other

I bought a Samsung electric range and have had repairmen out 3 times in the last 2 years. It is still not working properly. The heater element started the back of the range on fire and has melted the wiring to the element twice more. Its not a short.

The Samsung dryer I bought at the same time has burned out 2 heater elements and a belt in 2 years. Never again.

response from Samsung:

Thank you for contacting Samsung Electronics.

We understand that you are not satisfied with the Samsung range.

We apologize for the inconvenience.

It's quite unfortunate that one of our customers to experiencing such a difficult situation.

We would like to inform you that we have designed the product after extensive technical research and feedback from customers

about the product by our design team.

We certainly take a note of your suggestions as Samsung strives to help its customers the best. These suggestions would help

us in redesigning the product and help us serve you better in future. We will forward your valuable feedback to our Samsung

product development team.

Not a big help at this time.


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