Richter Landscaping - Substandard practices and no customer service

Posted on Tuesday, November 22nd, 2011 at 11:56am CST by 5bbb0944

Product: landscaping

Company: Richter Landscaping

Location: 240 Senate Drive
Monroe, OH, 45050-1715, US


Category: Other

Company was contracted by builder to furnish landscaping. Within months there were 2 trees that died. Company returned to replace after many complaints and after missing several appointments to replace. Upon arrival, company had substandard trees that were near death and were refused, company returned with marginal tree and planted after 2 weeks. Several months later while planting flowers around one of the trees, it was found that company did not follow industry standards and did not properly plant tree. Tree was not back filled and there was a large void under tree which prevented tree from getting moisture and water. This was corrected by home owner. New issue has now occurred in which another tree has died. The builder was contacted and had landscaper return to inspect and determine cause or if the drainage pipe below tree was damaged when tree was planted. Company came to property and failed to do as builder asked and only visually inspected without digging. Company representative stated that it appeared odd and roots were growing up out of ground. Homeowner has now begun excavating tree and found they again did not follow standards. Tree planted incorrectly below grade, planted into standing water, without proper mounding and without removing protective wrap from tree roots/base. Tree was found to be in standing water without recent rain and no roots growing downward. Despite photographic proof and a dead tree, the company continues to deny any responsibility. Customer service is nonexistent and no one responding to complaints.



Post a Comment