Smart Shuttle - Heartless Bad Service

Posted on Saturday, November 19th, 2011 at 10:59am CST by f37df85f

Product: Airport Shuttle

Company: Smart Shuttle

Location: LYNNWOOD, Wa, 98037, US


Category: Other

I traveled to Vero Beach, FL for my father's funeral this week. My sister was kind enough to make a reservation on Smart Shuttle for my return to the Orlando airport. Due to circumstances beyond my control, I have to cancel the reservation. The utterly unfriendly person at SS informed me that my reservation was non-refundable regardless of circumstances. SS made an already painful situation even worse. I recommend avoiding this company if possible.

During this period of turmoil, several of my family members have been extended additional courtesy due to their bereavement condition, yet only Smart Shuttle responded in such a heartless manner. Smart Shuttle is NOT a smart way to travel!


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