Digital Surveillance Systems - is terrible for customer service

Posted on Thursday, November 17th, 2011 at 7:29pm CST by 4d03b239

Product: Security devices

Company: Digital Surveillance Systems

Location: PO Box 131
Quincy, MA, 02170, US


Category: Other

We had to return a device purchased erroneously. Usually no problem with that type of interaction--it happens. When my company inquired how to do so, Janice at the [email protected] email had quite the mouthful to say about our misunderstanding the product information. Her emails included sentences like (verbatim): "...which is CLEARLY explained our link" and "I am just dumbfounded that you purchased this with this understanding" and wait for it: "THERE IS NO MISSING INFORMATION ON THE LINK.. you just got confusedAND YOU ARE THE ONLY ONE. TO DO SO..."

Really? It was like talking with a frothing-at-the-mouth maniac.

When I decided to let the owner of the company know of this out-of-control service representative, he actually told me to "not dwell on this and let it go".


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