Hartford Financial Services Group - Poor Service

Posted on Wednesday, November 16th, 2011 at 12:01pm CST by fe3eaab8

Company: Hartford Financial Services Group

Location: 1 Hartford Plaza
Hartford, CT, 06115, US

URL: http://www.thehartford.com/

Category: Other

I tried to get basic company information about The Hartford when comparing them to my current Investment company. I was considering starting a new account. I was met with immediate resistance to give me even the most basic of information. Several employees were rude or non responsive. My escalation of the matter was also met with terse and unhelpful responses. I was able to reach one of the VPs and the CEO, who apologized for my experience. But, they were unable to find anyone willing to assist me. The VP and CEO have since left the company (hmmm). Anyway, we will keep our current investment company and will not consider The Hartford for our future financial needs. Customer service simply isn't a priority to them.


Post a Comment