Applebees - Deception and Poor Management

Posted on Saturday, November 12th, 2011 at 11:20pm CST by 49190d6e

Company: Applebees

Location: 1170 Apalachee Parkway
Tallahassee, 32310, US


Category: Other

I went to Applebees in Tallahassee for Veterans Day 11/11/11. I sat at the bar since there was a waiting list to seat in the restaurant area. I ordered my meal and 3 drinks. A man next to me (poss veteran) had his meal and several Long Island Ice teas. He got up and left the restaurant without paying his tab. I saw him leave and notified the bartender. She tried to find him outside in the parking lot with no luck. When I got ready to leave and pay my bill I noticed his Steak dinner was on my tab... it was then subracted as a Veterans meal. I came in alone and was a paying customer and asked to have the bill corrected as not to reflect his tab "free of not" on my bill. He ran out without paying his part of the bar tab. I felt it was wrong to hide his meal on my ticket. I don't condone theft especially by a Veteran no less. The manager told me to pay my bill I had to leave and he actually escorted me out the door to a police officer who just happened to be there. The officer said "Whats the problem, your not being charged for his meal". To me, its the principle. Applebees prides their self on INTEGRITY and EXCELLENCE. They still have my debit card, got my money for my food and I am being told I will get my card back when I sign the slip. I am not signing for something that is incorrect. All I wanted was correct version of my tab. They need to figure out another way to record "the loss" and not put it on an innocent persons tab. I was treated rudely, unprofessionally and unfairly. I am still in shock from this experience. To be threatened of arrest because they said I was causing a scene when I asked to have it fixed is ridiculous. I hope that they don't practice this deception often. Poor poor poor customer service. I even advised the man his drinks were not free and he told me had already gone to another establishment and had a free meal. I had this gut feeling he was going to leave without paying his tab. After he left, one female bartender said she knew him and just waved the incident off. So why is it on my tab. So the theft gets away scott free and I am the one that got asked to leave. Me the paying customer all because I wanted my bill to reflect my meal and drinks not a tab of two persons.


Post a Comment