Remax Airdrie & Coatbridge - Remax Coatbridge & Airdrie. Warning for sellers.

Posted on Wednesday, May 25th, 2011 at 12:47pm CDT by 293fe233

Product: Selling

Company: Remax Airdrie & Coatbridge

Location: 13 Broomknoll Street Airdrie, North Lanarkshire, Scotland ML6 6NB
Airdrie, ML6 6NB, GB


Category: Other

Firstly if you are thinking about using Remax in Airdrie or Coatbridge, I would advise against it. Unless, your idea of a good estate agent is someone who will provide you with a poor service and rip you off in the process. If that's what you are looking for, then Remax is for you.

Some reasons and history about my experience with these people. I had put in my notice to cancel my contract with Remax for a number of reasons. Mainly cost, failed promises, lack of attention to detail and extremely poor customer service from Lisa in the Airdrie office. Poor to say the least.

After doing a lot of work to make my flat more appealing to a potential buyer, I got a viewer just as my notice was about to be complete. Fortunately due to some mix up, I showed the viewer around the flat myself and an offer was put in. I was informed by Mark of the offer which I refused as it was under the price I wanted. His response to my refusal was 'that's ridiculous'. And here was me thinking he was working for me. I refused the offer and within a few hours the price I was looking for was offered. hmmm. Thanks for nothing Mark. I was originally with the Coatbridge office but then my details moved to Airdrie.

The cost for selling, ??1000 all in. This amount was including VAT. Not ??1000 plus VAT. I was charged, yep, you guessed it, ??1200. Remember you will also be charged for marketing fees and home report on top of this.

ReMax are not interested in you at all. If effort is involved then its time to ignore you and hope you give up. I waited all day for Lisa to return a call based on the wrong charge. 6 hours later and I called back. No answer. I called again. No answer. I called again, no answer. I got my partner to call from a different number and she got straight throw. Number recognition? Poor poor service. The response was that my contract was at Coatbridge. This would have taken a minute to call me and tell me this. grrr.

I sent in a letter of complaint. Their response was they had done nothing wrong, the fee was correct and as my solicitor had paid it, they felt again they had no complaint to answer. Well Remax. You do.

I have taken this to the property ombudsman and would highly recommend you use someone else who will provide a professional, value for money service and most importantly an honest service.


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