Lexis-Nexis - F Rating on BBB

Posted on Wednesday, May 25th, 2011 at 2:23pm CDT by c5dc5e74

Company: Lexis-Nexis

Location: PO Box 894166
Los Angeles, CA, 90189-4166, US

URL: http://www.lexisnexis.com/

Category: Other

I entered into a 5 year contract for online access under the impression that I would have 30 days to Trial the service (since I had never used it). Lexis-Nexis refused my request to cancel prior to the commencement of billing, and stated that there is no Trial period. I requested Arbitration and filed a BBB Complaint. Lexis-Nexis ignored the Complaint, refused to cancel Contract, and so far has refused to submit to Arbitration. Customer Service, in my opinion, totally deserves the "F" Rating from the Better Business Bureau.


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