T-Mobile - T-Mobile unlimited mobile broadband hidden restrictions

Posted on Monday, May 16th, 2011 at 8:46am CDT by 587eaacd

Product: T-Mobile webConnect

Company: T-Mobile

Location: PO Box 629025
El Dorado Hills, CA, 95762-9025, US

URL: http://www.t-mobile.com

Category: Other

I signed up for an unlimited T-mobile webConnect broadband service. I do NOT use the service to do any heavy download. Then I got a T-Mobile message indicating that they would downgrade the data speed for the rest of the billing cycle because I had reached an usage threshold during the cycle. This is an unlimited 4G plan and when I signed up it was not pointed out there would be a downgrade of speed when a certain threshold is reached. What is the point of advertising a fast 4G network but yet the company would downgrade a customer's speed when certain threshold is reached on an UNLIMITED data plan?


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