Enterprise Floors - Enterprise Floors = Horrible Experience

Posted on Thursday, May 12th, 2011 at 9:13am CDT by 2f71cdca

Product: Shaw Laminate Flooring

Company: Enterprise Floors

Location: 2235 N. 35th Ave. Phoenix, AZ 85009
Phoenix, Ar, 85009, US

URL: http://enterprisefloors.com/

Category: Other

Paid almost $5000 for Laminate Flooring May 2010. Immediately began having trouble with floor "buckling", coming apart at seams, corners sticking up, etc. They came out twice to "fix" problem, but only ended up making it worse in some areas and was not able to fix the rest. Floors continued to get worse. Michael Rafi, the owner would not cooperate in helping us resolve the issue. An inspection company came out and did a review. After that, Michael Rafi said he would agree to give us $2000 of our money back. He would not allow us to see a copy of the inspection report. When we tried to collect the refund, he reneged on his promise and said he would only give us $1000. However, when we went to collect that amount at his place of business, he told us he "changed his mind" because he was mad that we posted negative feedback on a consumer website. We have since had to hire another company to take out the floors and put new flooring in. We have nothing to show for the almost $5000 Michael Rafi, this crook took from us. He has lied to us so many times and gone back on his word many times. There are numerous complaints against him on many consumer websites. This company is NOT accredited with the Better Business Bureau.


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