Blu Cigs - Refund refusal

Posted on Friday, March 25th, 2011 at 2:27pm CDT by 60da4afa

Product: Blu Cigs

Company: Blu Cigs

Location: 500 Archdale Dr. Ste. B
Charlotte, NC, 28217-4217, US


Category: Other

Hello, I recently ordered the Blu Cig starter pack, and as soon as I opened it, it didn't work. I sent it back immediately, and on 3/21/11 I received an email stating that my order is being shipped back to me because I did not include an RMA form with my return, which I know I did. I believe this is a scam to delay my refund deadline. After waiting for days for a call back or email from a supervisor, I called them back, only to get my refund refused and I was told that I'd be responsible to ship the order back and have to pay for shipping for a second time, for which I don't feel responsible. I am skeptical to send the order back because I think I will just be out more money for shipping and still not get my refund. The first time I ordered the Blu Cigs, they came in three days, but now that they're sending it back to me, arrival time is estimated 9 days later. Again, this is a scam to delay my refund deadline. Please help and advise. Thank you,

Denis Gusic.


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