Iowa Wine Tours, Inc. - Tour cancelled; owner kept fee

Posted on Thursday, March 24th, 2011 at 5:48pm CDT by fb816d16

Product: Iowas Wine Tour

Company: Iowa Wine Tours, Inc.

Location: 427 Shinoak Court
Dubuque, IA, 52003, US

URL: http://www.iowawinetours.com/

Category: Other

I booked a four-hour, three winery tour for 3/21/11. Pre-payment in full was required at time of booking with credit card. Three hours prior to the start of the tour, the owner called my hotel and left a message with the desk clerk (he had my cell phone number, so I can only infer he was avoiding speaking to me directly) and cancelled the tour due to a family emergency. Additionally, he has a NO REFUND policy and would not refund my money. When I called him back, he kept repeating his No Refund policy, and then hung up on me. He has not replied to a follow-up e-mail either. Therefore, he did not provide the service and kept my money. I live more than 260 miles from Dubuque and have neither the resources nor desire to return to the area again.


1 Comment

fb816d16, 2011-04-04, 08:14PM CDT

The issue has been resolved. As of 3/31/11, a refund was issued to my credit card.

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