BB HOTEL FIRENZE AEROPORTO/ITALY - theft at the bb hotel firenze aeroporto/italy

Posted on Monday, March 21st, 2011 at 3:04pm CDT by fd7d4ca1

Company: BB HOTEL FIRENZE AEROPORTO/ITALY

Location: FLORENCE, IT

Category: Other

We stayed at the BB Hotel Firenze Aeroporto in Italy only one night during our Roma,Florence and Venezia tour. We checked in first night and we would check out next morning. In the morning, we put our two luggage in the lobby as everybody did. When we were having our breakfast inside, our big luggage was stolen in front of reception(lobby) by a thief. There was no camera in that hotel so we couldn't know who he/she was. My husband went to police with our Turkish tourist guide, they took the minutes and he came back to hotel. But nobody dealed with us. Then we had to went away with tour . After coming back to our country, we wrote several e-mails to BB Hotel. Someone received one of our mails, only one time. We sent him a list about our stolen properties.Up to now(approximately for 4 months), we are still waiting for the compensation for our stolen luggage. According to art.1783 of the Civil Code, hotel keepers are liable for our stolen baggage. But we can not reach anyone.My suggestion is that don't stay a hotel where you don't explore before. Otherwise you may suffer as us.


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