Sears - Pilferage

Posted on Saturday, March 19th, 2011 at 7:56pm CDT by 948dab67

Product: Desktop Computer ACERT AX-3910-U4022

Company: Sears

Location: 3655 E. Philadelphia St STE B104
Ontario, CA, 91761, US

URL: http://www.sears.com/

Category: Other

Sears delivered my order of desktop computer without the manuals and software CDs. This ruined my ability to get the unit functioning for my wife before our 32nd Wedding Anniversary.

When I called Sears to resolve this matter I was told to get the manual from the computer manufacturer's website.

When i told the customer representative that I wanted to lodge a complaint she forwarded my call to the complaints department number.

The complaint department does not work through the weekend.

So now I have to wait until Monday and chase up Sears and hope to get the manuals and software CD or, return the unit AT MY COST.

Clearly whoever shipped this unit pilfered through the manufacturer's packaging and removed the missing items for their personal use.

Sears should have better quality and integrity control.


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