Beauty Choice - Unacceptable Transactions

Posted on Friday, March 18th, 2011 at 12:07pm CDT by 7ec0ac6e

Product: Brazilian Blowout Acai Smoothing Serum 8 oz.

Company: Beauty Choice

Location: 2209 Federal Avenue
Los Angeles, CA, 90064, US

URL: http://www.beautychoice.com/

Category: Other

I had a gift certificate, $40, for this company and I decided to use it to buy a product that cost $35. As I checked out, the receipt said the voucher was unavailable, so the full amount, $35 plus shipping, was taken out of my credit card account. Realizing it, I called the customer service, and Candace answered. I explained my situation about the voucher and she took care of it nicely, or so I thought. She was supposed to refund me $35, but instead, she withdrawled another $35 out of my credit card. I called again a few days after, and tried to explain. She, instead of listening, cut me off in the middle of sentences and told me that everything was taken care of and that I should wait 2-7 days. Unable to communicate with her, I asked for a supervisor, but there wasn't one, in fact there wasn't anyone else available. Technically, I paid $60 for the product that was supposed to cost $35. I want all my money back and I never want to do a business with this company ever again !!!


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