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Green Dot Corporation - Green Dot Froze MY Money
Posted on Monday, March 14th, 2011 at 10:17am CDT by ef0816e3
Product: Green Dot pre-paid cards
Company: Green Dot Corporation
Location: Green Dot Corporation
P.O. Box 1187
Monrovia, CA, 91017, US
URL: https://www.mygreendot.com/AcctMgmt/Content/Common/Support/ContactUs.aspx
Category: Other
Someone called and said that they were given a faulty moneypak on 3/10/2011 for 100.00 the company looked up the moneypak number and saw that this number was applied to my account on 3/07/2011. This moneypak was purchased on 07/07/2011 by my father for me and applied to my account correctly. The other customer claimed that they purchased it on 03/10/2011 yet faxed the a receipt for my moneypak purchased on 03/07/2011. Immediately this should have raised a red flag to the investigator that something was wrong with this person claim. The company did not call me about the issue or notify me in any way to give me an opportunity to prove that the 100.00 in question was rightfully mine. Instead the froze my entire account with a balance of 939.00. This money was not from a moneypak at all it was a direct deposit from a tax refund in my name. I check my balance online and it showed my balance of 939.00 so I had no way of knowing that the account was blocked after make 3 transactions and looking back at the seeing them declined I call the 800 number listened to my balance and was told it was upward of 900 dollars. I spoke to a cust service rep on 3/11 and was told of the block. On 3/12 my step-mother confirmed that the moneypak was mine and the person who did the compliant withdrew it saying that they made a mistake. As of today my money has not been returned to me even though they know that I am not in the wrong. I've been disconnect 3 times by cust service. Spoken to at least 8 different people and all they want to do is justify their actions I have yet to be told " we made a mistake by and we are sorry"!
1 Comment
J.M. E., 2012-09-07, 02:38PM CDT
ALERT!!!!! Green Dot froze my account and going on three weeks I cannot get my money back. This whole thing started because I googled for a debit card so my tax refund could be deposited. I spent part of my refund then all of a sudden Green Dot froze my account. I did not make purchaes outside the states nor did I buy anything questionable like explosives. I am a family man so spent the money for food, clothes and the like. But Green Dot says I might not be whom I claim I am. They say having your tax refund deposited makes your account suspecious. This is bull shit! I have talked to several people at Green Dot so they know my English isn't packed full of any forgien accent. WTF I cannot get my money back of $611. You better not get the Green Dot debit card as the same thing can happen to you.
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