Standard Insurance

Posted on Thursday, June 30th, 2011 at 5:33pm CDT by b5443397

Product: US LOYDS Homeowners INS

Company: Standard Insurance

Location: 620 West Pipeline Hurst
HURST, TX, 76203, US


Category: Business, Finances

They have minimized/denied liability OBVIOUS damages to my roof and fencing. Have had more than one professional inspections stating that roof needs replacement.

Yet... Standard INS/ Loyds says that I only have damage under my deductible.

Imagine that? Then I have a REINSPECTION with my adviser and Loyds Adjuster. Guess what? Now my Insurance agency has increased my damage to an amount closer to my deductible, yet still below.

I request a new/advanced inspection. Standard sends out an "Engineer and a Senior Adjuster." The

engineer sates, "there is problem because of excess traffic on roof."

Today Jared Gomez states on phone they found.. "no damage." Yet, the pictures clearly SHOW DAMAGE.

I ask for arbitration because other homes in my area are getting NEW ROOFS and FENCES. He states, Standard does not participate in arbitration.

I can tell you first hand, they are not a company you desire to protect you!!

1 Comment

b64dec53, 2011-09-15, 01:29PM CDT

Worst customer service I have ever encountered! They have a bunch of children running this office. I have to many complaints that I dont even know where to begin. When I first stated with company a year ago, i was at a car dealership and contacted them to fax a paper to the dealership verifiying that i had converage. I had to call 5 times and wait 2 and half hours before i fianlly said i would cancel my policy if they didnt send it. During that year they continuously sent me forms for excluded drivers stating that i had to send them back or they would cancel my policy. Only problem is i have never met the people that they wanted me to sign these forms on. It was a contstant battle everythime i called. The girl that answers the phone is snotty and rude and shouldnt be allowed to be a voice in any company. Then my poicy expired without even a request to renew or any kind of notice. I had to recieve a letter from my car dealership stating that they were going to charge me 1$1,800 for insurance since mine was expired. I called them to renew my policy and ran into the same issues again. They emailed the forms requesting that i sign paper work on people ive never met. When i called to talk to Craig, my agent, he tells me that its all the more reason to sign the papers because i dont know the people. WTH?! Then he uses such professional language as " We are not trying to battle you miss" huh?! What kind of professional talks like this? When I requested to talk to a Manager or be given the corporate office number to complain they actually refused stating that i needed to talk to them becuase they were the corportate office then suddenly anyone in charge was at lunch. I called back again and was given to Ricardo Cardenas who seemed like he did not want to give up any head peoples names either and that i should deal with him. I was finally given the email address of Chad Young who they said was the head of the company. Ill be emailing him shortly and hopefully this can all be fixed.

Post a Comment