Southwest Windpower - Southwest Windpower Disavows Warranty

Posted on Wednesday, June 22nd, 2011 at 5:57am CDT by 969825e8

Product: Skystream 3.7 Wind Turbine

Company: Southwest Windpower

Location: 1801 W. Route 66 Flagstaff, AZ 86001
Flagstaff, AZ, 86001, US


Category: Other

We purchased two Skystream 3.7 wind turbines from an Authorized Dealer found on Southwest Windpower's website; turn-key, product and installation. They never worked as advertised and Southwest Windpower fired the Dealer. The Company's Tech Staff took over to resolve & sent several dealers & Master Dealer. None could resolve leveling and production problems. Southwest Windpower sent their TX Rep, Jim Brannen, in late 2010. He promised that the Co. would resolve issues "even if it meant moving one of our towers". On 1-19-11, he came and lowered one of our towers onto the ground where it remains today. He made an offer which we 'basically' accepted except for clarification on a few issues. Then a Southwest Windpower attorney appeared at our home intimidating us and even threatened to sue us. A week later we received an email from this attorney with another vague proposal. We responded positively, but asked for clarification. He did not respond, but within a few days we got an email from the attorney with a copy of a Complaint filed against us. They are using as a basis for this law suit some YouTube Videos I took for the sole purpose of trying to assist the many dealers/Master dealer, etc. that Southwest Windpower sent to work on my turbines. As they would leave, I took these videos to show them how the turbines were performing. Unfortunately, they were always performing badly. Some of my videos were taken at the request of those who came to work on them. Even though we could not afford to do so, we retained an attorney. We have since dismissed him as we simply could not afford his fees. We're retired (75 and 70 y/o), on fixed income of S.S. and interest income from our life's savings. Believing Southwest Windpower's claim that a Skystream 3.7 would save us from 30-80% on our electric bill, we decided to use $30,000 of our savings to purchase 2 Skystreams. For a more complete and detailed account of our dilemma, please visit this site: All we've ever wanted or expected from Southwest Windpower is two wind turbines that stand straight and tall and level and perform as promoted and advertised by the company.


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