Country Financial - Gerod Belnap horrible customer service

Posted on Sunday, July 3rd, 2011 at 10:49am CDT by 3ef68e42

Product: Country Mutual Insurance Company

Company: Country Financial

Location: 9633 S 48th St Ste #200
PHOENIX, AZ, 85044, US

Category: Business, Finances

My complaint is of Gerod Belnap as my Tri-City registered Representative at Country Financial. Since Nov '09 have had two issues, one of a range stove and the other air-condition problem most recent. Both issues were not productive in getting the information on our coverage plan. It was the most frustrating calls I have had to deal with in customer service. I am working on changing providers for home Insurance.


1 Comment

c1b67bfd, 2011-07-05, 01:34PM CDT

Generally speaking (in other words this response is not made as a representative in any official capacity) Insurance policies don't cover appliances unless they are lost in specific ways such as Fire, Theft, some Weather or other specified cause of loss. Even then, losses may be subject to a deductible. In some cases that loss could be less than the deductible.

When this happens I understand the frustration of paying high premiums for something that you will likely not be able to use. Just be careful not to sacrifice coverage for cost.

I am sorry you feel ill served.

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