Herrington - Herrington Company unfair

Posted on Friday, July 22nd, 2011 at 10:27am CDT by 2edda8fc

Company: Herrington

Location: 3 Symmes Drive
Londonderry, NH, 03053, US

URL: http://herrington.com/

Category: Other

We bought a pair of Merrell shoes for my husband. We buy 90% of his shoes at Herrington. They were too small. Unfortunatley for us, they sat in a closet beyond the "return policy deadline". We sent them back asking for a credit. Not only did they send them back to us, saying that they were beyond the return policy, but they said that the shoes had been worn. They had not been worn, or he would have kept them.

So for the cost of $100 pair of shoes, they lost a lifelong customer. What a ridiculous way to do business. Wonder what it costs them to acquire a customer??? We'll never do business with them again. Very poor way to treat a good customer.


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