Home Depot - Home Depot Appliance Warranty Providers

Posted on Friday, July 15th, 2011 at 11:18am CDT by 32034be6

Company: Home Depot

Location: US

Category: Other

We purchased an extended warranty through HOME DEPOT on our LG washer. The washer is leaking and not draining. Called Home Depot warranty department to set up a repair - TWELVE DAYS before someone can come out. The provider they use - A&E is booked out that far. They refuse to authorize another provider, even other LG authorized repair companies, to do the work. Twelve days! I asked why I was being penalized b/c they had contracted with a chronically understaffed company. They didn't see it that way. Home Depot lost a customer today. Not that they seemed to care.


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