Apple Computers - Apple's Deplorable Customer Service

Posted on Friday, January 28th, 2011 at 9:27pm CST by b3d4b8d0

Product: iPod Classic (2009)

Company: Apple Computers

Location: US

URL: http://www.apple.com

Category: Other

I've always been satisfied with the many new iPod models that I have purchased in the past. However, Apple's Customer Service has become too deplorable to even give a decent rating to.

Over the past two months, I have sent my iPod Classic back to Apple to get repaired or replaced and twice they have sent me back my iPod claiming that they could not duplicate the issue.

My problems stems from a consistent grinding noise that appears to come from within the iPod and Apple Technicians refuse to service it even though it remains under warranty. Apple seems to be taking the attitude to draw out my warranty so that it will run out and they won't have to repair it.

Apple's Customer Support and their technicians are the worst experience I have ever encountered and I would never recommend any of their products to anyone thinking of purchasing an iPod or an iMac.


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