Dell usiI just purchased 2 980 dell desktops. When i received the PCs they did not have but 2GB memory. I had requested 4GB. I contacted Dell and through a very lengthy process they shipped me refurbished memory. I have refused the refurbished memory a

Posted on Wednesday, January 26th, 2011 at 10:15am CST by 18638442

Product: 980 desktop, I5 processor, 4GB, 320HD

Company: Not Available

Location: 6024 Longwood Little ROck, AR. 72207
Ar, 72207, US

Category: Other

I just purchased 2 980 dell desktops. When i received the PCs they did not have but 2GB memory. I had requested 4GB. I contacted Dell and through a very lengthy process they shipped me refurbished memory. I have refused the refurbished memory as my computers are brand new! What's up with Dell using refurbished parts on new PCs. Is there not a code of ethics concerning using used parts when selling new computers?

I have spend over 5 hours on the phone trying to fix my memory issues. Yesterday i left a msg with a supervisor at Dell telling him i have refused the refurbished memory. I have still not heard from anyone. Has anyone had this happen to them.

Thanks GM

Thanks,

GM


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