ZIPS - Bad business practices

Posted on Wednesday, January 26th, 2011 at 11:33pm CST by ccb4819c

Product: Customer service

Company: ZIPS

Location: 1137 N. Castle Heights Ave.
Lebanon, TN, 37087, US

Category: Other

Their customer service borders on illegal.

Three strikes rule: they are out.

Last summer, around 9 pm, only customer, would not take my change because he didn't want to roll it. Also last summer, pulled into the lot about 10 minutes till closing (checked my cell), he turned the lights out and held up his hands as if to say "sorry, we are closed" when he saw me pull in. Two days ago - cashier had rang up my two items, he walked by and told her a higher price to charge and made her ring in the new price - she and I were stunned - I simply turned and left without my purchase. I am in business administration. I cannot believe they get by with this. I will not use them again, even though they are so convenient to me. On the plus side, they keep a clean store, and seem friendly, just unwise in their customer service practices.


0 Comments

Post a Comment