Company: Viking Range Corporation

Location: Viking 111 Front Street Greenwood, Mississippi 38930 USA (662) 455-1200
Greenwood, Mi, 38930, US

URL: http://www.vikingrange.com/consumer/footer/contact_us.jsp?id=cat50013

Category: Other

We purchased a Viking Microwave, convection hood oven in Oct 2010. It was installed by an Viking authorized installer (extra $$ for the installation). The oven quit on December 22nd. Authorized repair tech said the oven needed five new parts for this new oven. The circuits weres out of alignment. It is now January 22, 2011 the microwave is still out of service. The authorizied repair agent (under warranty) said they they are still waiting for parts.

Viking Range Corp Customer service has been non-existance. Worse cust service I have ever experienced.

The retailer (American TV/Appliance) has been applying pressure on Viking to correct the issue. This is our only relief at this time. Next steps, consumer complaint with state of Missouri to seek relief.

I would not purchase anything from Viking based on how we have been treated. A high end product deserves high-end customer service, there is none to be found with Viking Range Corporation.

Timeline:

November 7, 2010 installed

December 22, 2010 oven went out

January 22, 2011 - still waiting for repair.

btw...I have a two year old little boy, its been real fun with no microware at all. You don't realize how much use it.