Hewlett-Packard - Warranty

Posted on Monday, January 17th, 2011 at 10:48am CST by 75843ed8

Product: HP G62

Company: Hewlett-Packard

Location: 5510 E Homes Road
Memphis, TN, 38118, US

URL: http://www.hp.com/

Category: Other

I bought a laptop for my daughter in August of 2010. On the day of January 8, 2011, my daughter and I was sitting on her bad looking at something in her Laptop. All of sudden the screen started to go crazy and then, four black dots appears on the bottom and the screen went corrupt. I called HP for help. The laptop is still under warrenty. They told that other laptops has had this problem and they were fixing them for free. But because the particular model was not one of the models they would not cover it and it would cost almost $400 to fix. What the!

Also, can I please get someone for the United State to talk to instead of an Indian who I can't understand a word they are saying.

I'm not paying to have this laptop fix when we did nothing wrong to it and it is clear that there is a problem with these as well as other models.


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