GOLDEN FREIGHT SAI GON EXPRESS - A terrible customer service

Posted on Friday, February 25th, 2011 at 3:31pm CST by ddf42017

Product: Freight and Shipping

Company: GOLDEN FREIGHT SAI GON EXPRESS

Location: 510 Parrott St, Suite 2,
san jose, ca, 95112, US

URL: http://www.golden-freight.com /

Category: Other

This freight and shipping company has a very bad customer service of which I can never think . I used them to ship the products to HO CHI MINH, Viet Nam and my items got lost twice. I called and emailed to ask about the missing items which my partners in VN have never received . They totally avoided their responsibility about it. And they said that I should ask myself if I am a liar and should think more clearly before I called them to complain about those lost items and also said that I am a trouble customer. The last response which I got from them was "Don't play game to me. It waste your time" (quote directly from the email Christine - the owner- sent to me.)

This is a very terrible customer service. Please, be aware when you decide to use them as your shipping carrier. You might lose your items and will not have any respect and appreciation from them.


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