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TRS - Ashley Furniture (Mesquite, TX) - Credit Card Dispute - Unauthorized Bank Purchase
Posted on Tuesday, February 22nd, 2011 at 4:23pm CST by e71fa5bf
Product: 3 Twin Bedroom Suits
Credit Card Dispute - Unauthorized Bank Purchase: I was on a contract for three Twin Bedrooms Suits and I made monthly walk-in payments. At the time of purchase I did not set-up my account for TRS, Inc. to take monthly withdrawls from my Checking Account.
I would go into the Ashley Furniture to get to TRS to make a payment with cash or sometimes with my credit card. I learned Kevin Lopez had saved my Visa card information on file without my signed consent.
For three bedroom suits the purchase price was $1800.00 over the two year contract I had paid over $4800.00. I had contacted Kevin Lopez on several occassions on the reason why I had fallen behind. None of my pieces were paid off until I made the final payment.
On 9/22/10 I received a text from my bank for a purchase amount of $233.69 - The Rental Store Inc 480. I contacted Kevin Lopez because he was the only individual I always handed my card off to to process my payments. After contacting Kevin Lopez regarding him making an unauthorized purchase he had refused to return my money.
I had filed a Customer Claim with the bank and they refunded the money. Then I received another letter 15-days later and the Bank had taken the money back.
The bank stated TRS-Mesquite had been given authorization to make the purchase by Kevin Lopez.
Chase Bank, Kevin Lopez and I had done a phone conference and Kevin continue to lie and say that I had given him auhorization to make the payment,and he has a form on file giving them permission to deduct money from my account. My contract was never set-up for TRS to make unauthorize purchases on my credit card.
I have contacted the Corporate office at 800-883-7368 on several occasion and left messages and no one has ever returned my call. Since then I have contacted them and all you get is a recording and the system is never available to leave messages as of to date 2/22/11.
I decided to go into Ashley's again on Monday 2/21/11 check out the President's day sale and to look at a night stand and chest. I went to TRS-Mesquite to learn Kevin Lopez and the whole old staff is no longer working within that department. TRS-Mesquite has cleaned house that doesn't excuse the fact the company is still held liable for their employees actions.
TRS, as a consumer you have failed your loyal customers for the reasons as followed:
***to provide good customer service to lots of people who were on the path to putting money back into the economy.
***to listen to your customer complaints
***phone service 800-883-7368 unacceptable can not leave message or no one return calls
Another bad company on the down fall to take from the poor to make themselves rich.
After two years of having to deal with such a nightmare. You have taken my trust as loyal customer not to finance again.