Living Social - Terrible Customer Service

Posted on Friday, February 18th, 2011 at 9:41am CST by 9f44e015

Product: www.livingsocial.com

Company: Living Social

Location: 829 7th St., Suite 301
Washington, DC, 20001, US

URL: http://www.livingsocial.com/

Category: Other

This company has horrible customer service!

I wanted to see a final price on a trip prior to making my decision, and instead of showing me a final price or even asking if I was certain I wanted to purchase the $700+ trip for two to Cancun, the website charged the $727 to my credit card THEY KEPT ON FILE automatically. I cancelled the purchase immediately, but when i called the company but my card was instantaneously charged the money. When I called them to see if they would assist me in communicating with my bank, sending a fax to them letting them know the funds will not be collected so the bank will release them back to my account, they told me they absolutely do not communicate with banks via fax or phone. When I asked to speak to a supervisor to try and resolve the issue, the woman on the phone placed me on hold, but when the same woman came back on the phone she told me she confirmed with her supervisor that there was nothing they are willing to do.

She advised me to have the bank call them, and that I should perhaps be mroe careful with my purchases.

Terrible customer service, and absolutely no effort to assist me in resolving the problem. I will never use this company again and strongly suggest finding another coupon website that values their customers as people intead of numbers.


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