LensCrafters - LensCrafters bad service

Posted on Friday, February 11th, 2011 at 5:28pm CST by a5349c78

Product: Eye glass frames

Company: LensCrafters

Location: 2370 N Druid Hills Road, NE
Atlanta, GA, 30329, US

URL: http://www.lenscrafters.com/

Category: Other

I bought a pair of glasses and frames in September of 2010. The frames apparently have a painted on tint. This tint stared to peal off, but it didn't bother me at first because it was not noticeable on the outside of the frames. It then started to peel off on the outside of the frame, so I went to LensCrafters and all they would offer me was a new frame @ 50% off. This is a defect of the frame and not damage, so I would expect LensCrafters to replace them at no charge. I was told that it was past the 90 warranty and that they would not replace them. I asked them if it meant that they were loosing a customer and they just said "I'm sorry, but that is our policy" Where is customer service these days to gain customer loyalty?


Post a Comment