- - RUDE!

Posted on Thursday, February 10th, 2011 at 8:01pm CST by 20655daf

Product: Prodex insulation


Location: 48833 Front St # B138
Castle Rock, Co, 80104, US


Category: Other

We ordered Prodex from Insulation4Less. It was delivered damaged and just dumped by Fed Ex in our driveway - so we didn't have the opportunity to inspect & then refuse the damaged rolls. Called Jonathan Barber - the president and salesperson of Insulation4Less and he was a complete jerk. Rude, condescending and a liar. Stated that our email invoice had tracking info or a "click here" to find out when it was going to be delivered - it did NOT. The email didn't even say it was Fed Ex who was the carrier. The rolls were just dumped in our driveway - blocking access to our house and garage. Then Barber said that "they include extra in each roll to cover any damage in shipping." Total BS. We had to get our credit card issuer to do a chargeback and then fight through the Denver BBB to get that chargeback to stick. The product may be OK but the hassle of dealing with a company with ZERO customer service is not worth the hassle. STEER CLEAR OF INSULATION4LESS!

1 Comment

81afd707, 2011-02-11, 05:23PM CST

I have to agree - when we ordered from them the guy we spoke to was really rude and ugly to my wife. This reviewer has it right - send your business to companies that treat you with respect.

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