My Snuggie Store - My Snuggie Store-Awful Customer Service

Posted on Wednesday, December 28th, 2011 at 8:28pm CST by s w.

Company: My Snuggie Store

Location: Wellingford, CT, 06494, US


Category: Other

I ordered a child snuggie on December 16. It apparently was back ordered but the company does not notify customers until one month after ordering because they basically do not feel contacting customers is important. I spoke to several customer service reps who all need serious customer service training. I was given several different answers about various issues. I am not sure any of the customer service representatives know anything about their products or their company's policies. I finally spoke to Jonathan, a supervisor, who also needs customer training. I left him a message and he told me that it usually takes him three to five days to return calls. This is an awful customer service policy. He basically did not care that I cancelled my order and that I was upset about the service I received. I have never received such horrific customer service. I would highly suggest you do not order from this site. You can find any of their products on other reputable sites and at a lower cost.


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