Posted on Friday, December 23rd, 2011 at 3:00pm CST by e566649c

Product: 325CI

Company: Tom Bush BMW

Location: Tom Bush BMW 9850 Atlantic Blvd, Jacksonville, FL 32225 (904) 371-4860 () ?
jacksonville, fl, 32225, US


Category: Other

HORRIBLE !!!!!! I am VERY displeased with the level of service i recieved and the lack of concern for that experience from the GM and Owner. I had my BMW at the body shop after it was backed into by a moving truck. I had about 3000.00 worth of work done, and another 1000 dollars in damage while it was at the shop, that they refused to admit they did. I picked up my car after having a new valance put on it, and discovered they had dented my fender and destroyed the wood grain on the door. When I spoke to Rob Vesey the body shop MGR, he denied the whole thing, I then called the GM "Tellie", he will not return my calls and they refuse to make this right.I also stopped at the dealership, and he refused to see me. I am filing a suit against them due to the damage they did to my car. i have had several BMWs and was in negotiations with a sales person (Barbara Beasley) to buy a new one ( 55k new one!!) I WILL NOT be buying from them now. I also had a list of parts that i had the shop order for me, (789.00 worth) and a service appt scheduled for a 100k service, all fluids and filters changed, with new front and rear brakes (2200.00 ) I wont be keeping that appt either. This was a big mistake on the GMs part, this mistake cost your dealership.... about 58K (New Car/ parts/ service). Pretty stupid move!! Do yourself a favor dont get your car fixed, serviced, or buy a new car from these guys...THE SERVICE AND MGT SUCKS!!! I have always been given the white glove treatment at every BMW dealership, execpt this one!!!! I will tell everyone i can about this experience....Shame on you guys! For people who are thinking about using this dealership, keep reading im not the first person this is happened to. Please also look at the ratings at YP.COM they have damaged several cars. The dealership currently has a couple of suits pending as well for these damages. Do the research...STAY AWAY FROM THESE GUYS!!! SPREAD THE WORD ...I WILL !! Send your complaints to corporate...STOP THESE GUYS NOW BMW of North America, LLC 300 Chestnut Ridge Road Woodcliff Lake, NJ 07675 Call 1-800-831-1117 for Customer Relations


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