Mountain Home Utiopia - Faulty Gas Fireplace Installation

Posted on Monday, December 19th, 2011 at 12:37pm CST by da365e1a

Product: Regency

Company: Mountain Home Utiopia

Location: 592 South Jefferson Ave.
West Jefferson, NC, 28694, US


Category: Other

Gas fireplace purchaced 7/1/11, installed improperly, installer refused to fix, had to get the manufacturer and another dealer to properly install, this took 5 months, 41 phone calls to Mountain Home. After it was fixed Mountain home agreeed to refund 1/3 of cost and give me a check on 12/9/11 and this check is currently not any good.

Terrible customer service, does not return calls, does not know his product and does not hire qualified people.

1 Comment

da365e1a, 2012-01-01, 05:03PM CST

I received an e mail from someone claiming to know this business owner and asking if I thought he was dishonest. I have no idea. The state of his customer service ability rests in the description of the transacton as stated above and the fact that the check as of 1/1/12 is not any good.

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