Pep Boys - Auto Service

Posted on Saturday, December 17th, 2011 at 9:35am CST by ce42b545

Product: Bad service, quality, and warranty

Company: Pep Boys

Location: 7625 N Academy blvd
Colorado Springs, Co, 80920, US


Category: Other


To date I believe my vehicle has been serviced three times at the north academy Pep Boys location in Colorado Springs CO. In my opinion, based on the same work, done previously on the same car. Pep boys have been a huge disappointment. I feel that the quality of parts used or the work done is far below my standards. I was lead to believe the warranty was something it truly is not. Something is truly wrong either with part quality or installation. The work performed on my vehicle was truly disappointing. Just over half the miles I expected to get compared to last time this job was done or for that matter the last three times this job was done. There was no real savings between the Pep Boys pricing and anybody else. So as a customer I feel screwed to say the least. I was told it was top quality it clearly was not. This is the fourth time brakes have been done on this car. Everybody else did 40,000 plus miles. The job done by Pep Boys shop was junk in 29,000 really 25,000 on the metal at 29,000 miles and I paid just as much and today learned half the parts I believed were replaced were not. Also I spent over three hours waiting for a phone call Mr. Dennis Synder the stores service manager said I would be receiving from one of their reps (Bill Waters) I believe Mr. Synder said his name would be. Still have not heard from him! Just another pissed off customer to Pep Boys!! Wish I had read the other reviews before deciding on Pep Boys. In my opinion these guys suck at what they do and use low end shit parts to suck at it!!!!

Don't let these people get near your car!!!!!!!


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