Walmart - Order not received No explanation given

Posted on Wednesday, December 14th, 2011 at 11:37pm CST by 6330d361

Product: NBA 12 x box game

Company: Walmart

Location: US


Category: Other

I ordered a game for my grandon for a XMAS gift, on 12/2/2011 Every time I tracked it, it said shipped. I called today. (12/14/2011) After questioning why I hadn't received my order, the following are the responses I was given.

Oh, it was backed ordered. It was, no one notified me, and it is showing shipped.

Second response: Oh the order was canceled on 12/5/2011. No one notified me and it is still showing shipped?

After more discussion, she finally said she would replace the item and ship it FED X. I would receive it in three days. Sheseemed to think this incident was OK because I had not been billed for the item. I said the heck I wasn't, I am looking at my on line banking the money was billed and paid out on 12/2/2011. I never received a satisfactory answer from this persoan as to why my order never shipped after I paid for it. Is this something that happens frequently? Buyer beware.

I will not trust Walmarts online purchases.


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