T-Mobile - T-Mobile Call Assist is anything but

Posted on Tuesday, August 16th, 2011 at 2:16am CDT by Harvey R.

Product: T-Mobile

Company: T-Mobile

Location: Beverly Hills, CA, 90212, US

URL: http://www.t-mobile.com/

Category: Other

Recently T-Mobile inserted a software interface between the customer and the voice prompts when dialing 611 in an attempt to reach a service representative. This intrusion is named Call Assist by T-Mobile however it is anything but that.

Call Assist is a hazard to every driver using their cell phone in a lawful manner.

It requires a subscriber, who calls 611 with the intention of speaking to a representative, to pick up their phone to select from 4 choices which (after a lengthy software loading period) show up on their cell phone screen.

This New Call Assist automated system is a requirement that interferes with the bluetooth function and prevents the safe use of the cell phone previously available to the user.

Prior to the Call Assist software intrusion a customer could call T-Mobile Customer Service by simply pressing a designated single selection on his navigation screen, or bluetooth unit, or a single number on their handset. This feature has been usurped by the Call Assist automated system.

75% of the time Call Assist does not load to the cell phone and instead a message shows up on screen, Not Available which also requires the customer pick up their handset to see what has happened to their call.

In short T-Mobile has place increased profit above customer safety not to mention creating a frustrating experience added to the customer complaint for which the c customer originally placed a 611 call.

Tell Your Friends?We can't do this alone. We are up against one of the most powerful lobbies in Washington, D.C. Please tell your friends and family to get involved and take action. Each T-Mobile customer send a letter or on-line complaint to both your state agency regulating cell phones and also the Federal Trade Commission and FCC.

In California,

Public Utilities Commission www.cpuc.ca.gov/puc/cec/e_complaint/

All states can file,

Federal Communications Commission www.fcc.gov/cgb/complaints.html

Federal Trade Commission Phone: Call our toll-free helpline: 1-877 -FTC-HELP (1-877-382-4357) or https://www.ftccomplaintassistant.gov/

How To File A Complaint:



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