Cato - Returning a purse

Posted on Tuesday, August 16th, 2011 at 7:52pm CDT by 078c788d

Company: Cato

Location: Alma, Ar, 72952, US

Category: Other

I went to my local Cato store and purchased about 130.00 worth of goods....the purse I purchased I did not use or really like.....I took back today and they said this looks like you used it...I said no I have not....she found a stain on it....and got some handy wipes and cleaned the i shopped then she walked up to me and said I cannot take this back because it smells.....I said why can't you send it back to the manafacture she said because nothing is wrong with it....I said you just said it smelled....I ask for a corp number they gave me a district manager phone # I called with no response....called the store in Alma and she then gave me another number, and she was VERY availe there I called New York and they have yet to call back.....I did purchase 103.00 worth of goods, and said I will never be back in your store, they didn't seem to care one way or another....I have a Louis Vuitton (real) and bought a bag just for fun....and they have lost a customer over 19.95 that is just not right....I do hope they will resolve this issue if not I will NEVER go into another Cato store and will tell everyone I know NOT to shop there.....I have spend alot of money with this company....but I guess they really are not customer satification gurarantee company....lp


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