Midwest Workwear - Incorrect order dispute

Posted on Saturday, August 13th, 2011 at 2:27pm CDT by 8e2fb0f8

Product: Work wear clothing

Company: Midwest Workwear

Location: 166 W.Wisconsin Ave. Kaukauna, Wisconsin 54130
Kaukauna, Wi, 54130, US

URL: http://www.midwestworkwear.com/contact.html

Category: Other

I purchased a specific type of work tank top that is identified as work-dry. I placed an order for seven of these tank tops to get free shipping. There was a back order that their website did not indicate when I was placing my order and in turn my order was delayed three weeks. When I received my order it was regular tank tops that that were not identified as work-dry. I called the business to have my order corrected and was told flat out that it was my error and that my only option was to return the order for a credit or exchange for their business but that I would be charged for delivery. This busines was not at all customer centric or friendly in listening to my inquiry. I spoke to a representative by the name of Calvin that would not escalate my inquiry to his superiors so it went know where. I selected this vendor because they had been in business for 34 years thinking it was reputable and fair. Unfortunately I did not make a copy of my original order online and was not given the choice to receive a record for my order. I went back to their website also to find that they have discontinued this product line all together. I will never do business with this vendor and make sure I tell everyone I know about my experience.

888-923-WORK (9675)


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