Livestrong Fitness - Livestrong Fitness (Horizon Fitness)

Posted on Friday, April 22nd, 2011 at 5:02pm CDT by d6d2c4d4

Product: LS8.0E Eliptical

Company: Livestrong Fitness

Location: LIVESTRONG Fitness c/o Johnson Health Tech North America 1600 Landmark Drive Cottage Grove, WI 53527
Cottage Grove, WI, 53527, US


Category: Other

In my opinion, this company's customer service is horrible. After only a few months of using this eliptical it now sounds like it is going to collapse. The company has repeatedly pushed back the date when they say replacement parts will arrive from overseas. Incredible that you can spend $800 on something to have a company tell you there is nothing they can do and the parts will show up when they show up. Ever heard of an air shipment or a product exchange? The new parts current ETA is May 8th but I was assured that was only an estimate and if some how that actually happens to be correct this time then it will still be many more days before the parts make it to me. A lot of good that extended warranty is going to do me in the future. This is not the type of company that asks if you are satisfied with their service at the end of the call. They don't ask and they certainly don't care. My recommendation: DON'T BUY!!!


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