Sprint - Terrible Customer Service, Problem with Activation

Posted on Thursday, September 30th, 2010 at 12:55am CDT by 92994e38

Product: HTC EVO

Company: Sprint

Location: 6391 Sprint Parkway
Overland Park, KS, 66251-4300, US

URL: http://www.sprint.com/

Category: Other

Date of Purchase: 9/28/10 at 4:15 PM central time. I purchased an HTC Evo from the third party and before i made the purchase, i called sprint customer service to verify the phone ESN and standing of the customer whom i purchased it from. At that point, everything was good and phone was ready to transfer to my account, but i didnt have third line to call from to make the transfer. So, i called when i got home and they told me that phone can't be transfer to my account because customer account is in default for nonpayment. Also, they can't do anything to help me with this situation and were just keep transferring me to different reps. They also lost the note from the reps that i talked before i purchase the phone and mention that no records are available about that phone call. During this call, i was on hold for 45 min with no answer. I called back on 9/29/10 at 1:00 Pm about this issue and same thing talked to about 5-6 reps still no resolution about the situation. I called the seller and he is not willing to pay his bill or refund my money. My concerns is if i made sure everything was in good standing before the purchase, then how the problem of customer default came into light in matter of hours. Also, how come sprint doesn't want to help the customer who pays his bill on time and never had any issues. Someone please help me


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