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eVitaminStore, Inc. - Order not received from eVitaminStore.com
Posted on Saturday, September 18th, 2010 at 6:29pm CDT by 1c8747c9
Product: Supplements
Company: eVitaminStore, Inc.
Location: 1208 Chevers Dr.
Glen Mills, PA, 19342, US
URL: http://www.eVitaminStore.com/
Category: Other
4/9/2010: I ordered a much needed supplement from eVitaminStore and had it shipped to our Postal Store. I accidentally listed our Post Office Box as 326 instead of 328. That combined with the fact the order was placed using my maiden name, confused the store clerk and he returned the product.
19 email correspondences and at least 3 voice mails took place between eVitaminStore and me attempting to get tracking, and a reshipment up until July 15th.
On July 16th Laura (I presume Weber of Customer Service) responded asking for full name and address to reship product.
As of today, I began recounting from 7/16 and am up to 23 emails (&and one voice mail) with absolutely no response. I even sent Laura an eGreeting in the hopes of fostering some kind of good will.
The Better Business Bureau (where eVitaminStore currently holds a D rating) is involved and are awaiting response from their final letter to eVitaminStore.
Absolutely NO response from customer service since 7/16. I've posted requests on Twitter and FaceBook as well. I've even posted responses to their blog in the hopes that Someone would contact me. No reply. This is HORRIBLE customer service and from what I have researched now on the web, seems to be a modis operandi for this company.
I want the product I order or I want a refund immediately. I intend to utilize all means available to me in order to get a resolve in this matter.
While I am sure there are customers out there that do receive the right product and get it timely from this company... the way in which they deal with their challenges shows the TRUE nature, the atmosphere and morals of this company.
I've posted on PlanetFeedback.com.
Next steps are National Consumer Protection Bureau natcpb.org
Then filing a Police report with my local PD. And, after that, I am filing a complaint with Internet Crimes (a division of the FBI).
2 Comments
1c8747c9, 2011-08-13, 07:53PM CDT
Update:
It took just over SIX months of repeated emails, phone calls, and complaints both online and to authorities for eVitaminStore to cut me a check for what I had paid.
I actually emailed a young lady that was managing their ebay site in a last ditch effort to get a hold of someone. She claimed that someone in their customer service then sent me a couple of emails over the course of the week... none were received by me or my spam folders. I am grateful to her because SHE was the only person to actually effectively respond (even if she was a tad curt in her reply).
All monies returned to me and I cashed the check at their bank.
Still, I would avoid doing business with these folks. It never should have taken six months for a refund nor should I have to start a full time job complaining about them in order to get it. Buyer Beware!
Message me and I'll be happy to give you any and all info I have on these people... and the steps I took to get a refund.
ba0cfd30, 2011-10-19, 10:49PM CDT
Do you have their phone number you can give me as I am in the same situation - wish I had seen your post before ordering!
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