Euro-Pro Operating LLC - Broken Handle

Posted on Friday, September 17th, 2010 at 11:14am CDT by 815548de

Product: Shark Cordless Vacuum #V1950

Company: Euro-Pro Operating LLC

Location: Boston, MA, 02465, US

URL: http://www.sharkclean.com/

Category: Other

I contacted Euro-Pro by their Customer Service Chat service after the handle of the Shark Cordless Vacuum, model #V1950 snapped during normal use and during the one year warranty period. The 'Chat' was extremely irritating. The session was 'terminated by the site operator twice. Then I finally got through to Tabitha who informed me that I'd have to contact customer services to get parts. I tried to explain that the handle wasn't a 'part' but an integral section of the unit. After she said that the broken handle would not make a unit defective, I told her that as an old lady with arthritis I could hardly have snapped the handle by myself. After telling me to read the manual, she terminated the chat session.

Whew! Is that customer service. So, I'm taking it back to CostCo tomorrow. I'm sure they'll deal reasonably with the problem and I'll be sure not to get a Shark replacement.


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