T-Mobile - T-Mobile Ripoff

Posted on Tuesday, September 14th, 2010 at 1:22pm CDT by b4854214

Product: cell phones

Company: T-Mobile

Location: T-Mobile customer relations PO Box 37380 Albuquerque New Mexico 87176-7380
ALBUQUERQUE, NM, 85629, US

Category: Telecommunications

After I had cancelled service within grace period, T-Mobile sent me a bill for over $521. They wanted early termination fees, monthly fees and over

$50 in taxes.

I had received phones 7/16 and returned them on 7/28. We had no service while in Maine, the phones were difficult to use and they continuously had an ad to upgrade service on my phone. When I received bill I called customer service and both rep (Greg) and supervisor (Natalie) insisted I had terminated service early and an additional month's fee was due as I had not ported my cell phone numbers to another company timely.

I was unable to port numbers to Verizon

until T-mobile acknowledged receipt, which took them twelve calendar days.

By their logic, If I hadn't ported numbers over, I would owe monthly fee forever.This was in addition to "phishing"for $400 early termination fee.

Eventally they acknowledged that termination fee was erroneous, but were insitent that I owed them for not porting number when it was impossible to do so.


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