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Walt Disney World - Walt Disney DRC
Posted on Saturday, October 23rd, 2010 at 4:58pm CDT by 41ca5106
Company: Walt Disney World
Location: US
Category: Other
DISNEY DRC ABSOLUTELY SUCKS! It is a real shame that Disney only seems to care about the Guest that is going to stay on property 1 -2 weeks or more and spend thousands of dollars, and not the Guest from the local area who, even though staying on property for 1 night, makes many return visits during the course of a month and spends just as much, or much more, than the Guest who visits on vacation every 1-5 years or so! It seems that Disneys' creed of EVERONE having a magical day is only meant for a select few. What a shame!
2 Comments
Lucia G., 2012-10-10, 11:55AM CDT
We've been going to Disneyworld since 1973, going with our kids, going alone as a couple and planning to bring our grandkids within the next few years. In the past we had no problem getting a reservation at the Canadian restaurant in Epcot. On our last visit and now on our future visit in November, Le Cellier is completely booked up!! They're now marketing it as a "steakhouse" and I am completely disappointed that you need to obviously book months in advance to get a reservation. Don't know if Canada or Disneyworld is responsible but they either need to expand or figure out how to fix this. It seems to go against the entire Disneyworld image.
c0bec7fa, 2013-01-05, 06:13PM CST
I have been on the phone a minimum of ten hours over the past few days with disney phone reps trying to make reservations. The operators are not trained in the are of customer service and are terrible when it comes to giving answers to questions. The hold time was unacceptable to say the least. I have never experienced this problem in the past when making reservations. I don't know how to get to a supervisor. The wait time for them to answer the phone is 45 min. This is absolutely terrible.....
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