Saks Fifth Avenue

Posted on Friday, October 22nd, 2010 at 5:44pm CDT by 44feb3bf

Company: Not Available

Location: Raleigh, NC, 27616, US

Category: Other

I went to the store on October 9, 2010. I remember it was their beauty week. This was the first time I used Bobbi Brown on my skin.While they were doing my makeup,I asked them about their return policy and they said I should be able to return anything if you I have a problem with it. With confidence,I bought several products from Bobbi Brown. One of them was the Skin Foundation. After using product for a week, my face started to break out. I decided to try it for a couple more days but the allergy got worse. I knew then it was the product because I'm the type of person that don't get acne at at all. Before going to the store, I decided to call customer service to make sure that I could still return the product, and she answered "Yes,definitely". Since I didn't want to waste my time for nothing, I decided to call the store,same store that I bought the product from, and this is what they told me "Since the product is already opened, we can't accept it anymore

". However, the customer service people said "You are able to return cosmetics if at least 75% of the product is remaining." I was so disappointed with them.Basically,it seems like Raleigh store have their own return policy, which is really horrible. I even try to contact the manager, but of course,no response. I buy almost everything from Saks Fifth, and I can't even return a $45 product. Well Saks Fifth, thank you for wasting my money and for ruining my skin!!! You just lost one of your loyal customer.No wonder your store is always empty!!!


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