Jeld-Wen - jeld-wen does not honor their warranty

Posted on Monday, October 18th, 2010 at 3:17pm CDT by 50494610

Company: Jeld-Wen

Location: 911 Industrial Ave
Grinnell, IA, 50112, US


Category: Other

sold me a door, which apparently had a manufacturer defect, and the glass failed shortly over 1 year after install. contacted them for a replacement and they strung me along for a full TWO MONTHS "processing" my issue.

Then they finally contacted me and said they would rush me a new door and it should arrive in ONE MONTH!!!

so apparently jeld-wen believes that people are just fine to live several months without a front door. do not trust their warranty, as even if they honor it (which it appeared they were trying to weasel out of) they will take several months. i'm just glad it wasn't winter as i would be frozen solid!


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