HughesNet - Dismal customer service

Posted on Tuesday, November 9th, 2010 at 5:35pm CST by 79f7503e

Product: HughesNet Customer Support

Company: HughesNet

Location: US

URL: http://www.hughesnet.com/

Category: Other

I'm a Informations Technology guy. I was visiting a client to install software and during the day the client's satellite modem would shut off -- all the lights go out. After 5 minutes or so the modem would come back on, and the client would have Internet again for 20 minutes or so until the modem shuts down again.

So we called HughesNet support. Very polite people, but they _would_not_authorize_a_technician_to_check_the_modem_ !! When the modem was on, the "help" desk guy would say everything looked OK from his end. When the modem was down, the guy said there was an outage and their technicians were working on it. But most of all they wanted my client to re-boot the router. It's not the router guys!! We can SEE the modem shutting down! Bottom line is that the lack of customer service means my client can't get the repair we know they need -- so where's the "service" in that?


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