Kohl's - deceptive advertising

Posted on Tuesday, November 2nd, 2010 at 7:14pm CDT by Carolyn M.

Company: Kohl's

Location: 2704 Central Expressway
Plano, TX, 75074, US

URL: http://www.kohls.com/

Category: Other

Kohl's is very deceptive in their ads. We received an ad stating, "Kohl's 50% Off Sale plus Shoppers 60+ take an extra 15% off of everything." In fine print at the bottom it states "No merchandise exclusions." We went to the Plano, TX location this evening, and at the checkout we presented the ad and only received 15% off. We went to Customer Service to dispute this and were told that there were only certain items that were 50% off. A supervisor even agreed that it was misleading. We called corporate to cancel both our cards and spoke with Phillip, who very rudely asked, "So you want to cancel your cards because the ad doesn't state everything in the store is 50% off?" They just don't get it. There are many stores that would love to take our money - without misleading their customers.

1 Comment

19748a7d, 2010-12-27, 04:27PM CST

Just curious if the ad actually said everything in the store was 50% off? Because if it did not then I don't feel like it was misleading at all.

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